To prove their point, human relationists embarked on a series of experiments.
Managers were well advised to keep all these needs in mind when dealing with workers.
According to the human resources theorists, managers should apply mutual goal-setting and problem-solving approaches to their workforce members. Managers were encouraged to make use of whatever training was necessary to ensure maximum performance.
What Taylor did not do, however, was take into account group behavior.
He, like most classical managers, had no concept of the importance of workers as members of groups.
The next wave of theorists, the human relations experts, addressed the issue of group behavior.